Kakao Bank, a leader in non-face-to-face banking, succeeded in designing and marketing check cards with cute image characters as soon as it was launched, and is being used by quite a few people for convenience. Unlike other banks, there are no offline branches, so if there is a problem, it is inconvenient to solve it only by currency.
So today, I would like to summarize the Kakao Bank customer center phone number and consultation hours.
Kakao Bank Customer Center Phone Number 카카오뱅크 고객센터
First, run the Kakao Bank app.
On the main screen of Kakao Bank, click the three dots icon in the lower right corner. 이베이스매뉴얼
You can see the Kakao Bank Customer Center icon in the upper left corner. Please press to enter.
There are two customer center methods, chatbot (agent) and phone consultation
First of all, I will explain how to use the chatbot.
In the Customer Center menu, click Kakao Talk Consultation at the top.
When connecting for the first time, a pop-up window stating that KakaoTalk is about to open on Kakao Bank will appear. Please click Open.
You will then be connected directly to the Kakao Bank customer center chatbot. You can find the menu you want here and then select it. If you want to chat with an agent, please click the message window at the bottom.
On the right side of the message window, there is a button that says Connect with a consultant. Please click here.
After selecting the type of consultation, please wait for a while to start chatting with the agent.
In the case of chatbot, consultation hours are set for 24 hours, 365 days a year, but various loan inquiries and foreign exchange consultations are only available on weekdays from 09:00 to 18:00.
The second is to call the customer center directly.
On the customer center screen, press the phone consultation at the bottom.
There are 4 phone consultation numbers. For general inquiries, please contact us at 3. However, in the event of loss of the card, you must call 15, which is open 24 hours a day, 365 days a year. I don’t know if there are other banks, but Kakao Bank operates a separate number for the elderly.
In addition, if you scroll down a little further, a number input sequence table is provided that is conscious of Koreans’ quick and fast when calling the 1 customer center number. While looking at the screen, you can quickly press the numbers you need to enter in order.
However, if you press 0 to connect with the staff, there is an identity verification process, so press 0 and then press the number you want to consult after confirming your identity.
to finish
Here’s a brief summary of Kakao Bank’s customer center phone numbers and consultation hours. I hope this post will help you a lot in answering your questions.
The information prepared above is here.
Thanks for reading 🙂