Today we will learn about Gmarket customer center and phone numbers. Gmarket is an open market site that accounts for most of the market share along with Naver and Coupang. There are many people who purchase various items while using Gmarket.
There may be times when you need to contact customer service regarding orders, such as delivery, cancellation, or return. In such cases, we will introduce the necessary customer service phone number, consultation hours, and Smile Club customer service phone number.
Gmarket customer service phone number
The Gmarket customer service phone number is 1566-5701. General buyers can use this number when making inquiries to G Market Customer Center. The Smile Club customer center is 1522-5700, and the Gmarket seller phone number is 1566-5707.
G Market Customer Center Consultation Hours: Weekdays 9:00 am to 6:00 pm
Smile Club dedicated customer center: 9 a.m. to 6 p.m., 365 days a year
Gmarket seller consultation hours: Weekdays 9:00 a.m. to 6:00 p.m.
Category Phone Number Consultation Hours G Market Customer Center 1566-5701 Weekdays 9:00 am – 6:00 pm Smile Club Customer Center 1522-5700 365 days 9:00 am – 6:00 pm G Market Seller Phone Number 1566-5707 Weekdays 9:00 am – 6:00 pm
ARS shortcut number
No. 1: Order payment
No. 2: Delivery inquiry
No. 3: Cancellation, return, exchange inquiry
No. 4: Lotte/Shinsegae/Hyundai, etc. department store and mall products
No. 5: Smile Delivery
No. 6: Events, etc.
Smile Club Customer Center
The Smile Club Customer Center is operated for members only.
Smile Club dedicated customer service center: 1522-5700
Agent connection time: 9:00 ~ 18:00
Frequently Asked Questions
If you are having trouble connecting to the Gmarket Customer Center, it may be helpful to check the frequently asked questions on the Gmarket Customer Center website and then contact us.
After ordering from Gmarket, delivery was completed, but I did not receive the product.
A. You must click the [Report non-receipt] button in My Shopping Information > Order History to report non-receipt and then contact the seller.
If you do not see the Report Non-Receipt button
1. The non-receipt report button is only available up to 7 days after delivery completion.
2. If you have already clicked the Confirm Receipt button, the Report Non-Receipt button will not be displayed.
What happens if I accidentally press the receipt confirmation button after purchasing from Gmarket but before the product is delivered?
A. Even if you click the [Confirm Receipt] button by mistake, delivery will proceed normally. However, if receipt is confirmed in the [Payment Completed] status, there is a high possibility that delivery may be missed, so it is recommended that you inquire and forward the delivery to the seller.
Gmarket’s overseas shipping is being delayed.
A. Delivery may be delayed in the three cases below.
1. Delay in domestic delivery: If there is a delay in delivery due to lack of inventory, a surge in orders, etc., ask the seller if it is out of stock.
2. Waiting for delivery fee payment: Additional payment for delivery fee for the ordered product is required.
3. Customs clearance: Delays may occur depending on customs clearance issues or customs duties, so please inquire for details at the destination customs office or post office.
How do I pay for Gmarket return shipping?
A. You can pay by choosing one of three methods during the return application process. (The cause provider bears round-trip shipping costs)
How to pay for return shipping
1. Pay now: Choose between deducted from the refund amount or Smile Cash, the recommended method for quick refund processing.
2. Enclosed with the product: Enclosing cash when packaging the product is not recommended due to the risk of loss.
3. Payment directly to the seller: Remit return shipping costs directly to the seller; consultation with the seller is required before requesting a return.
When will I get a refund after Gmarket cancellation is completed?
A. It varies depending on the payment method.
Refund period by payment method
1. Bank transfer: If you choose Smile Cash refund, it will be redeposited immediately after cancellation / When refunding to my account, it will take +1 day (based on business day) from the cancellation completion date.
2. Credit/check card: 3-5 days (based on business days) / Check card is deposited into the relevant account after cancellation of approval.
3. Small payment by mobile phone (if refund is made with Smile Cash, it can be confirmed immediately)
– If the payment month and cancellation month are the same: Approval can be canceled on the same day of the small mobile phone payment (mobile phone bill not charged)
– If the payment month and cancellation month are different: Refund as Smile Cash, which can be withdrawn after the refund is completed (mobile phone charges combined)
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